Privacy and Cookies Policy
NEADVANCE – MACHINE VISION, S.A. (hereinafter, NEADVANCE), with headquarters at Rua do Parque Poente, Lote 35 4705-002 Sequeira-Braga and NIPC 514 383 909 is a company dedicated to the design, development and commercialization of intelligent artificial vision systems applied to the most varied industries , medical imaging and smart cities, being the owner of the domain neadvance.com, where its SITE is hosted.
NEADVANCE IS COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF ITS CUSTOMERS AND SITE USERS, THEREFORE IT HAS PREPARED AND ADOPTED THIS POLICY AND THE PRACTICES DESCRIBED HEREIN. THIS PRIVACY AND COOKIE POLICY EXPLAINS HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED, THEREFORE WE ADVISE YOU TO READ IT TO FIND OUT THE CONDITIONS UNDER WHICH YOUR PERSONAL DATA IS COLLECTED AND USED.
Through this Privacy and Cookies Policy, Neadvance informs its customers, employees and other interested parties regarding the treatment it carries out with their data, as well as the rights it recognizes as holders of personal data. Neadvance acts in strict accordance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all personal data processing activities that are your responsibility. Neadvance processes personal data through various operational and technical means that serve as support for its business process activities.
1. PURPOSE
1.1. The Privacy Policy, as a communication instrument, has the following main objectives:
a) Strengthen and consolidate Neadvance’s relationship of trust and proximity with its Customers;
b) Demonstrate transparency in the processing of personal data carried out by Neadvance;
c) Inform Customers, Employees and Stakeholders of their rights, as holders of personal data, and how they can exercise them;
d) Inform Customers, Employees and Stakeholders about Neadvance’s Persons Responsible to whom they can request the exercise of their rights, or clarify how their personal data is treated;
e) The Privacy and Cookies Policy is complemented by the internal document GDPR Manual, for internal procedures at Neadvance, in relation to the GDPR theme.
2. WHAT IS THIS POLICY ABOUT?
2.1. This Privacy and Cookies Policy explains how we collect and process personal data that is necessary to provide services that are available through the WEBSITE, describing the practices adopted for this purpose.
2.2. This policy applies exclusively to the processing of personal data carried out by NEADVANCE, in the context of the intended purposes.
3. WHAT ARE PERSONAL DATA?
3.1. Personal data is all information relating to a person and that identifies that person, or makes that person identifiable, regardless of the nature and support of the information and including the sound and image of the person.
3.2. Examples of personal data that we collect are “email”, name, contact details, or contact location elements when they visit us.
3.3. Identifiable must be understood as a person who can be identified, directly or indirectly, notably by reference to an identification number or other specific elements of their physical, physiological, psychological, economic, cultural or social identity.
A Customer who can be identified directly or indirectly is identifiable, namely through an identification number, contact data or through specific characteristics of their physical, physiological, genetic, cultural or social identity.
4. OUR COMMITMENT
The protection of your personal data is a priority for NEADVANCE. We are committed to only processing your personal data that is strictly necessary to provide you with the best services, ensuring transparency in information and application of best practices in the field of security and protection of personal data.
Whenever your personal data is processed by contracted entities, NEADVANCE will require that these entities present the same level of privacy and security guarantees in relation to the protection of personal data. We want to earn your trust and for you to feel that your personal data is safe with us, as we will always be committed to protecting your privacy, taking our responsibilities with regard to the protection of your personal data very seriously and with great commitment. Whenever you have any questions about the processing of your personal data, we will be available to help you at RGPD@neadvance.com.
5. HOW WILL WE USE YOUR PERSONAL DATA?
5.1. NEADVANCE will use the personal data collected through your use of the Website that you provide to us for the following purposes:
a) To analyze and respond to your messages, customer support and information requests;
b) To keep a record of your contact details;
c) To respond to job applications made through the website;
d) To request demos and requests for consultation with a specialist;
e) To access the case study PDF;
f) For the operations and management of the WEBSITE.
5.2. These personal data processing operations are an essential tool for your satisfaction and for NEADVANCE’s activity and are carried out in accordance with applicable legislation and in accordance with best practices.
5.3. Your personal data will not be reused for other purposes that are not previously identified or that are unrelated to the purposes for which they were initially collected.
6. WHAT ARE THE GROUNDS FOR US TO PROCESS THE PERSONAL DATA WE COLLECT?
NEADVANCE guarantees that your personal data is only processed for the purposes communicated to you, and is not used for any other purpose. Therefore, we process your personal data to guarantee the quality of the service we provide and to be able to better respond to your needs.
Some examples of purposes for which we may use your personal data:
6.1.1. The personal data that NEADVANCE processes has specific grounds, depending on the purposes for which it is intended.
6.1.2. These are the circumstances that allow us to process your personal data:
6.1.2.1. Your express consent – whether in writing, or orally, for example, for direct marketing purposes, for you to receive emails or SMS messages from NEADVANCE;
6.1.2.2. The execution of a contract – that you have entered into with NEADVANCE, such as a purchase and sale contract for products or services purchased from NEADVANCE;
6.1.2.3. Compliance with a legal obligation;
6.1.2.4. NEADVANCE’s legitimate interests – for example, arising from the collection of suggestions/complaints, for the purpose of improving the quality of the service provided.
6.1.3. In the following table you can see the fundamentals depending on the purposes identified above:
| PURPOSE | BASIS |
|---|---|
| Direct marketing. | To inform you of the news, opportunities, and promotions that may interest you. Consent for this specific purpose is given via the website form. |
| Customer management. | For informational business contacts or business relationship management. Consent for this specific purpose is given via the website form. |
| To analyze and respond to your messages, customer support and information requests. | To analyze and respond to your messages, customer support and information requests, your express consent to the use of your data is required. Consent for this specific purpose is given via the website form. |
| To respond to job applications made through the website. | In the Careers form, personal data entered in the website contact form is collected and consent for that specific purpose is given through the website form consent. |
| To request a Demo. | The data is entered into the website contact form and consent for this specific purpose is given via the website form consent. |
| To keep a record of your contact details. | The data is entered into the website contact form and consent for this specific purpose is given via the website form consent. |
| For the operations and management of the WEBSITE. | Legitimate interests pursued by NEADVANCE. |
NEADVANCE is committed to processing your personal data in a way that guarantees the confidentiality, security and protection of such data against unauthorized or unlawful processing and against loss, destruction or damage.
7. WHAT PERSONAL DATA DO WE COLLECT?
7.1.1. The personal data that NEADVANCE collects and processes are only those that are necessary and appropriate for the purposes indicated above.
7.1.2. NEADVANCE will collect and process the following personal data:
| PURPOSE | DATA |
|---|---|
| Direct marketing and customer management. | Name, email, telephone number, message and date and time of contact. |
| To analyze and respond to your messages, customer support and information requests. | Name, email, telephone number, message and date and time of contact. |
| To respond to job applications made through the website. | Name, email, telephone, message, CV. Curriculum vitae data. |
| To request a Demo. | Name, email, company, message, and contact location information in HubSpot. |
| To keep a record of your contact details. | Name, email, telephone, company, message. |
| For the operations and management of the WEBSITE. | Cookie data and forms data. |
8. HOW DO WE COLLECT YOUR PERSONAL DATA?
8.1. We will collect your personal data through the forms present on the WEBSITE. Depending on the form completed and submitted, the information is recorded in the database of either WordPress and HubSpot.
In the case of HubSpot, the notification is sent to the email niop.lowcode@gmail.com, with the contact details of the person who sent the form. HubSpot’s privacy policy can be consulted on its HubSpot Privacy Policy website;
In the case of WordPress information, the information is sent to email depending on the form (careers, general contact, commercial). WordPress’s privacy policy can be consulted at Privacy – WordPress.org.
8.2. Your personal data is collected through your equipment as follows:
a) Through your browser;
b) Through cookies;
c) I.P. address;
d) Forms on the website.
8.3. NEADVANCE is committed to treating your data in accordance with the law and in a legitimate manner.
8.4. NEADVANCE will not sell, rent or share your personal data with third parties, except in cases clearly identified in this Privacy and Cookies Policy (see Point 20 to understand how).
8.5. NEADVANCE services are not directed to minors, and personal data of minors is not intentionally processed.
9. WHAT ARE COOKIES?
9.1. Cookies are small information files that help identify your browser and that can store information, for example, User settings and preferences.
9.2. NEADVANCE will store cookies on your device to personalize and make browsing as easy as possible, but also for troubleshooting, statistics, quality assurance, and to monitor system security.
9.3. With the exception of cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the user’s acceptance and consent, and this consent can be withdrawn at any time using specific browser tools.
10. HOW DO WE USE COOKIES?
10.1. We use cookies to display your preferences, for example:
a) Cookies allow us to know whether you have agreed (or not) to the use of cookies on the WEBSITE;
b) Cookies allow us to identify you as a returning User;
c) Cookies allow us to retrieve your personalized preferences when you browse.
10.2. Cookies allow us to anonymously collect statistics regarding the videos you have viewed on the WEBSITE.
11. THIRD-PARTY COOKIES
11.1. Some cookies may also be stored by third parties other than NEADVANCE.
11.2. These third parties are service providers, and although NEADVANCE makes every effort to only use service providers that provide guarantees of the use of appropriate technical and organizational measures that comply with the requirements of relevant data protection legislation, the User understands that NEADVANCE is not responsible for the content and accuracy of the privacy and cookie policies of these third parties.
11.3. In Points 13 and 14 you will find a description of all cookies used, including third-party cookies, and in Point 15 you will find a description of all pixel tags and other similar technologies used.
12. WHAT ARE COOKIES FOR?
12.1. NNEADVANCE will store cookies on your device to personalize and make browsing as easy as possible, but also for troubleshooting, statistics, quality assurance, and to monitor system security.
12.2. You can, at any time, delete or block said cookies, and by doing so, some features of this WEBSITE may not function as intended.
12.3. Cookies are not used for any purposes other than those described here.
13. TYPES OF COOKIES
13.1. Cookies on our WEBSITE are used for different purposes, but in general, their use can be divided into the following category:
a) Strictly Necessary Cookies: these are cookies that are essential for providing the WEBSITE and for all requested services, but do not perform any additional or secondary functions.
14. COOKIES WE USE
14.1. The following table explains how cookies are used on this WEBSITE.
| ORIGIN | NAME | DESCRIPTION | DURATION | TYPE |
|---|---|---|---|---|
| Own (.neadvance.com) | XSRF- TOKEN | This cookie serves to help with website security, preventing Cross-Site request attacks. | 24 hours | Performance Cookies |
| COOKIE | DOMAIN | DESCRIPTION | DURATION | TYPE |
|---|---|---|---|---|
| __wpdm_client | neadvance.com | No description | Session | Others |
| PHPSESSID | neadvance.com | This cookie is native to PHP applications. The cookie stores and identifies a user’s unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed. | Session | Required |
| _ga | neadvance.com | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. | 1 year, 1 month, 4 days | Analytics |
| _gid | neadvance.com | Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. | 1 day | Analytics |
| _gat_UA-* | neadvance.com | Google Analytics sets this cookie for user behaviour tracking. | 1 minute | Analytics |
| _fbp | neadvance.com | Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website. | 3 months | Analytics |
15. WHAT ARE PIXEL TAGS AND OTHER SIMILAR TECHNOLOGIES?
15.1. Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some services to, for example, track the actions of users of the services (including email recipients), measure the success of our marketing campaigns, and compile statistics on service usage and response rates. We can verify this information in HubSpot.
16. CONTROL AND MANAGEMENT OF COOKIES
16.1. At any time you can control and/or delete cookies, in particular, you can delete all cookies that are already stored on your device, and you can even configure most browsers to prevent their storage.
16.2. In order for you to manage this, however, you will have to manually adjust some preferences each time you visit certain websites, without which some services and resources may not work.
16.3. As an additional guarantee, you can, at any time, disable cookies by configuring your browser, according to the instructions available at:
a) For Google Chrome users: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
b) For Internet Explorer users: https://support.microsoft.com/pt-pt/help/17442/windows-internet-explorer-delete-manage-cookies
c) For Microsoft Edge users: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
d) For Mozilla Firefox users: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
e) For Apple Safari users: http://support.apple.com/kb/ph5042
17. HOW DO WE PROTECT YOUR PERSONAL DATA?
Neadvance takes the necessary and legally required precautions to ensure the protection of information collected from its users. Among other measures, the following technical and organizational measures are implemented to guarantee the security and confidentiality of personal data:
17.1. Your personal data is kept safe through the adoption of various technical and organizational security measures that ensure that only Employees and the processes that must access them have access to personal data, in accordance with rules created for this purpose.
17.2. To protect your personal data, we only use data center providers that offer us adequate and documented security measures, that is, guarantees that your personal data is stored on servers that are kept in controlled environments with limited access.
17.3. Personal data is kept on secure website servers at Hostinger International, Ltd (www.hostinger.com), which offers us adequate security guarantees to protect personal data against dissemination, loss, misuse, alteration , unauthorized processing or access, as well as against any other form of illicit processing.
17.4. Likewise, when you browse the WEBSITE, we protect your data with encryption, such as Secure Sockets Layer (SSL, is a security protocol that protects telecommunications via the internet). Our website is considered secure by HTTPS.
17.5. Although we take the care and precautions we deem appropriate to protect the personal data you provide to us and we collect, you should be aware that no security system is impenetrable.
17.6. IT security measures are further described in IT Security Procedure PCQN.011.
17.7. If you suspect misuse, loss or unauthorized access to your personal information, please notify us immediately at RGPD@neadvance.com.
18. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
18.1. Your personal data will only be kept for as long as necessary for the purposes for which they are intended, as listed in this Privacy and Cookies Policy, and within legal limits, as follows:
| PURPOSE | MAXIMUM TIME |
|---|---|
| Contact form: serves to review and respond to your messages, customer support and information requests and to keep a record of your contact details. Receiving information through the form sent to email: info@neadvance.com. The following information is collected: Name, email, telephone number, message and date and time of contact. | Neadvance and WordPress manage this information for 2 years (contact forms). |
| Careers form: serves to respond to job applications made through the website’s dorm and to keep a record of your contact details. Receiving information through the form sent to email: careers@neadvance.com. The following information is collected: name, email, telephone, message, CV. | Neadvance and WordPress keep the information for 1 year or after the application ends. They should be eliminated after the recruitment process is over (assuming we are dealing with unselected people). |
| Demo booking form: This form is for initiating contact with an expert and keeping a record of your contact details. Receiving information through the form sent to email: niop.lowcode@gmail.com and nfernandes@neadvance.com. The following information is collected: Name, email, company, message, and contact location information in HubSpot. | Data management done by Neadvance and HubSpot 2 years. |
| For WEBSITE operations and management. | 2 years |
18.2. If any specific or mandatory period results from the law, the data retention period will be that. In all other cases, personal data will be kept for a maximum of the times indicated above, periods that NEADVANCE understands as sufficient to fulfill the purposes.
18.3. Once the defined retention period has expired, NEADVANCE undertakes to delete, destroy or anonymize your personal data.
18.4. In relation to the video surveillance in the Neadvance building, we only retain your personal data for a period of 30 days, as required by law.
18.5. You can request additional information regarding the retention periods for your personal data by emailing RGPD@neadvance.com.
19. HOW YOU CAN EXERCISE YOUR RIGHTS
19.1. Before we explain how you can exercise your rights, it is worth knowing what they are. Therefore, the legislation gives you the right to request us to exercise the following rights:
a) Access: right to obtain confirmation as to whether or not personal data concerning you are being processed and, if applicable, the right to access your personal data;
b) Rectification: the right to obtain the rectification of inaccurate personal data concerning you and to have your incomplete personal data completed;
c) Erasure: the right to obtain the erasure of your personal data when one of the reasons listed in the legislation applies;
d) Limitation of treatment: the right to obtain limitation of treatment if one of the situations listed in the legislation applies;
e) Opposition: the right to object at any time to the processing of personal data concerning you;
f) Portability: the right to receive personal data concerning you in a structured, commonly used and machine-readable format.
19.2. You also have the right to lodge a complaint with the competent supervisory authority (in Portugal, the National Data Protection Commission at www.cnpd.pt)
19.3. For the purpose of exercising the above rights, you must contact NEADVANCE via the following email RGPD@neadvance.com.
19.4. If you ask us to delete some or all of your personal data, some of the requested services may not be provided to you and NEADVANCE will only keep the personal data necessary to comply with the legal obligations to which it is bound.
20. WHEN DO WE COMMUNICATE DATA TO THIRD PARTIES?
20.1. NEADVANCE may use third parties to provide certain services, in terms of maintenance, technical support, marketing, billing or payment management, and they may have access to some of the personal data, in particular, the data necessary for the contracted purposes.
20.2. NEADVANCE ensures that the entities that have access to the data are credible and offer high guarantees of protection, with no data being transmitted to them beyond what is necessary to provide the contracted service, however, NEADVANCE remains responsible for the personal data made available.
20.3. For example, for data center management purposes, NEADVANCE uses services from Hostinger, WordPress and HubSpot.
20.4. NEADVANCE may also communicate your data to the following entities:
a) Companies from the business group to which NEADVANCE belongs and with which it has commercial partnerships to create and offer benefits; or yet,
b) Other partners outside your business group (with your prior authorization).
20.5. NEADVANCE may also transmit data to third parties within the scope of investigations, inquiries and judicial and/or administrative proceedings or of a similar nature, as long as it is duly ordered by a court order to that effect.
21. THIRD-PARTY WEBSITES
21.1. The WEBSITE may contain links to other websites which may collect and process your personal data, and this processing is the sole responsibility of the owners of these websites, with NEADVANCE having no responsibility for their policies and/or practices.
21.2. An example of these third parties are links to social networks such as Facebook, X (Twitter), LinkedIn or Google (Youtube) through the buttons present on the WEBSITE.
22. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION
22.1. If data transfers to third countries that do not belong to the European Union may occur, NEADVANCE will comply with legal rules, particularly with regard to the adequacy of the destination country with regard to the protection of personal data and the requirements, which are applicable to these transfers, and personal data will not be transferred to jurisdictions that do not offer guarantees of security and protection.
23. THE MINORS
23.1. The WEBSITE is not directed to children under 16, so we ask that these minors do not provide us with personal data through the WEBSITE, application, social networks and social media or emails.
24. SENSITIVE PERSONAL DATA
24.1. NEADVANCE thanks you for not sending us or making us aware of any sensitive personal data, that is, information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information, health data or data relating to a natural person’s sex life or sexual orientation.
24.2. If you still send us or make these categories of personal data known to us, they will be immediately deleted.
25. OUR CONTACT DETAILS / WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA
25.1. The entity Responsible for the Processing of Personal Data is Neadvance – Machine Vision, SA, a limited company with registered office at Rua do Parque Poente, lot 35 4705-002 Sequeira – Braga – Portugal, with NIPC541383909, telephone 253145430. You may contact your Privacy Officer (GDPR) at: RGPD@neadvance.com.
25.2. If you have any questions or concerns regarding this Privacy and Cookies Policy please contact us in writing at RGPD@neadvance.com.
26. CHANGES TO THE PRIVACY AND COOKIES POLICY
26.1. NEADVANCE reserves the right to readjust or change this Privacy and Cookies Policy at any time, with these changes being publicized through our website to all interested parties.
27. LATEST VERSION
09/11/2023, Braga (Portugal)